incompetency

I spent a lot of my morning on the phone with the Dr's office in Denver. On the 23rd of December he told us we could expect a call the following week from ______ in his office to schedule the lumbar injection procedure for Amy to be done in January. Since I still hadn't heard anything I decided to call her instead. She can find NO record that the Dr wants to do anything--no procedure at all. He's in surgery today so she can't talk to him till tomorrow. She wants me to call back on Wednesday. Also on the 23rd, the Dr asked where we'd like for Amy to do her physical therapy and we told him we had a PT here in the Springs. No problem, right? This afternoon I got a message (left while we were at PT) saying the office in Denver is ready to schedule her for PT up there. Agh!!! Why can't people get their act together?!!! It was bad enough that we had to wait 2 full hours past her appt time in December just to be seen. Now their records are messed up? Come on, doctors...get it right the first time!!! We've spent a lot of time in various medical offices in the past 1 1/2 years, but never has it been quite this frustrating. And now I'm off to count to 10 (or 100...whatever it takes!)